KOREAN 3001 · Beginner 2
Conversation and situation worksheet
Read the scene and write a response in Korean.
Explain an incorrect delivery
New order A-205: one large red bag. State what you ordered, including quantity.
A-205 actually delivered two small red bags. Describe the delivery.
Now link both size and quantity differences in one sentence with 주문했는데.
Staff asks for the order number. Give this task’s code.
Ask for the item you originally ordered, using 바꿔 주세요.
Ask whether an exchange is possible
New role: Jun bought a large red bag two days ago. State the purchase time.
Jun has not used the bag. Describe its condition.
Jun has the receipt. Tell the staff.
Ask whether this bag can be exchanged. End the written question with ?.
Staff is checking stock. Reply with 확인해 주세요.
Cancel or change a reservation
New booking code: R-208. State it.
Current booking: 10 October at 2 p.m. for two. State all three details.
You want 11 October at 4 p.m. Write the change request.
Staff asks the party size. Keep it at two.
Separate practice: request cancellation of a reservation, not a date change.
Check missing items and charges
New box: only 3 notebooks arrived. The listed pen is absent. Report the omission.
The displayed item price is 10,000 won. Ask whether delivery is included. End the written question with ?.
Staff says delivery is separately 3,000 won. Confirm it using Korean number words.
The stated item-plus-delivery total is 13,000 won. Write it in Korean words.
No packing-option charge is stated. Ask whether it costs extra. End the written question with ?.
Reconfirm how the issue was resolved
New notice: R-309 cancellation completed. Ask to reconfirm this outcome. End the written question with ?.
The new approved refund is 12,000 won. Confirm the amount in a question using Korean number words. End the written question with ?.
The payment schedule is unknown. Ask when the refund will arrive. End the written question with ?.
According to the notice, the booking was cancelled. Note the confirmed result.
No account record is supplied, so receipt is unconfirmed. Note that limitation.
Fictional learning record
R-309 · new processing notice
| Detail | Detail | New notice |
|---|---|---|
| Booking | R-309 | 취소 완료 |
| Approved amount | 환불 금액 | 12,000원 |
| Account receipt | Availability | Not supplied |
| Payment date | Availability | Not yet set |
In the check below, distinguish supported, contradicted and unconfirmed statements.
Compare my note with the outcome notice
Mark each statement Supported, Contradicted or Unconfirmed.
예약 R-309는 취소됐어요.
___________________
환불 승인 금액은 12,000원이에요.
___________________
환불 승인 금액은 10,000원이에요.
___________________
환불금이 계좌에 입금됐어요.
___________________
환불금은 내일 들어올 거예요.
___________________
Beginner 2 integrated task
New role: Jun, booking R-407. Give the code first.
A work meeting prevents attendance at the original time. Say you cannot go because of the meeting.
You initially want 18 October at 2 p.m. Request that change.
Staff says 2 p.m. is full but 3 p.m. is available. Jun agrees. Ask to change to 18 October at 3 p.m.
Staff incorrectly reads the party size as one. Correct it to two.
Staff reports the corrected change is complete. Reconfirm 18 October at 3 p.m. for two. End the written question with ?.