Your goal
Describe the symptom and onset, arrange a repair visit, then note the confirmed details.
Use the Aki role, different from Yuna in the model. The agreed time changes from the request. Record the mutually confirmed time, not the first preference.
Before you start
- 확인 메모
- a short note of agreed details
- 접수 완료
- request received, not repair finished
- 변경 전·후
- before and after a change
- 직원 회신
- the worker’s response
- 방문 전
- before the worker’s arrival
- 방문해요
- visit someone or a place
Explore the situation
| Model: Yuna | Details |
|---|---|
| 증상 | 거실 난방이 안 돼요. |
| 발생 시점 | 월요일 아침부터 |
| 확정 방문 | 수요일 오후 네 시 |
| 접수번호 | 18 |
| 현재 상태 | Request received and visit agreed; repair not yet done |
Learn the expressions
Organise the report as location and symptom → onset → requested help → available visit time → confirmed appointment. The reference number identifies the request; it is not a price or cause.
| Stage | What to check |
|---|---|
| 문제 설명 | 어디 / 무엇 / 언제부터 |
| 요청 | 수리해 주세요. |
| 협의 | 언제 오실 수 있어요? |
| 동의 후 확인 | 금요일 오후 세 시 방문 맞아요? |
| 접수 기록 | 접수번호는 27번이에요. |
Read the conversation
Model reception
월요일 아침부터 거실 난방이 안 돼요. 수리해 주세요.
Show meaning
The living-room heating has not worked since Monday morning. Please repair it.
수요일 오후 네 시에 갈 수 있어요.
Show meaning
I can visit Wednesday at four.
네. 그 시간에 집에 있어요.
Show meaning
Yes, I will be home then.
Reference and appointment check
접수번호는 18번입니다. 수요일 오후 네 시에 방문할게요.
Show meaning
Your reference is 18. I will visit Wednesday at four.
18번, 수요일 오후 네 시 방문 맞아요?
Show meaning
Reference 18, Wednesday at four, correct?
네, 맞아요.
Show meaning
Yes, that is correct.
Build a sentence
Check the details shown on the cards and try a sentence before revealing the example. Then assemble the sentence pieces.
Change the facts and express them
1. Observation
- Role
- 아키
- Symptom
- 욕실 수도꼭지에서 물이 새요.
- Since
- 목요일 저녁부터
Example and explanation
목요일 저녁부터 욕실 수도꼭지에서 물이 새요.
The cause is not known yet.
2. Initial request
- Requested service
- 수도꼭지 수리
- Preferred
- 금요일 오후 두 시
- Worker reply
- 두 시는 어려워요. 세 시는 가능해요.
Example and explanation
금요일 오후 두 시에 오실 수 있어요?
Two is unavailable; three is a new candidate.
3. Agree on time
- Aki’s reply
- 네. 금요일 오후 세 시가 좋아요.
- Worker confirmation
- 금요일 오후 세 시에 방문할게요.
Example and explanation
금요일 오후 세 시 방문 맞아요?
Both confirmed the same visit time.
4. Reception record
- Reference
- 27
- Visit time
- 금요일 오후 세 시
- Now
- Before visit; repair not completed
Example and explanation
접수번호는 27번이에요. 금요일 오후 세 시에 오시는 거예요?
The reference and visit are known, not the repair result.
Sentence-piece practice
1. Connect the onset and symptom.
Sentence pieces
- 부터
- 이
- 월요일 아침
- 거실 난방
- 안 돼요.
2. Check the model’s agreed visit as a question.
Sentence pieces
- 오후 네 시
- 맞아요?
- 수요일
- 방문
Practice
Choose a response that fits the situation using the expressions you learned.
1. Which sentence gives symptom and onset?
- 목요일 저녁부터 수도꼭지에서 물이 새요.
- 금요일 세 시예요.
- 27번이에요.
2. Two was unavailable and both agreed to three. Which time belongs in the note?
- 오전 두 시
- 오후 세 시
- 오후 두 시
3. What does reference number 27 identify?
- A repair price of 27 won
- 27 minutes until completion
- This received request
4. A visit is booked. What remains unconfirmed?
- Whether repair is actually finished
- The mutually agreed visit time
- The reported symptom
Try a new situation
Use the new role information. Write the required details in Korean and try saying them.
Tasks
Try the tasks first, then compare with the answers and examples in step 10.
1. New role: Aki. The bathroom tap leaks. Give the name and symptom in two sentences.
Show a hint
Use the pattern and keep the supplied information.
2. It started Thursday evening. Answer “언제부터 물이 새요?” briefly.
Show a hint
Use the pattern and keep the supplied information.
3. Request tap repair.
Show a hint
Use the pattern and keep the supplied information.
4. You prefer Friday at two. Ask if the worker can come.
Show a hint
Use the pattern and keep the supplied information.
5. Worker: “Two is difficult; three is possible.” You are also free at three. Agree.
Show a hint
Use the pattern and keep the supplied information.
6. Staff say “Your reference is 27.” State the reference number.
Show a hint
Use the pattern and keep the supplied information.
7. The worker confirmed Friday at three. Ask to check the final visit back.
Show a hint
Use the pattern and keep the supplied information.
Repair-request confirmation note
Check your learning
Read the new conditions and distinguish the key information.
1. The new role’s problem is a bathroom tap. Choose the matching request.
- 식당에 예약하려고 하는데요.
- 욕실 수도꼭지에서 물이 새요. 수리해 주세요.
- 거실 난방이 안 돼요. 수리해 주세요.
2. The worker confirms Friday at three. Which checks it back?
- 목요일 오후 세 시 방문 맞아요?
- 금요일 오후 두 시 방문 맞아요?
- 금요일 오후 세 시 방문 맞아요?
3. Asked about the cause before inspection, what fits?
- 원인은 아직 모르겠어요.
- 확실히 난방 때문이에요.
- 수리비는 27원이에요.
4. Which note field fits “목요일 저녁부터”?
- Reference number
- Problem onset
- Confirmed visit time
5. Which set of note details is consistent?
- 거실 난방 / 월요일 아침부터 / 수요일 네 시 / 18번
- 욕실 수도꼭지 / 금요일 오후 두 시 확정 / 27원
- 욕실 수도꼭지 / 목요일 저녁부터 / 금요일 오후 세 시 / 27번
6. The worker has not arrived yet. Which final status fits?
- Reception and visit are agreed; repair is not done yet.
- All repairs are complete.
- No time is known; come anytime.
Reflect on your reading
Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.
Answers and explanations
Show answers and explanations
Practice questions
1. Which sentence gives symptom and onset?
Answer: 목요일 저녁부터 수도꼭지에서 물이 새요.
It includes when and what is wrong.
- 금요일 세 시예요. — A time alone does not describe a symptom.
- 27번이에요. — A reference alone does not describe a symptom.
2. Two was unavailable and both agreed to three. Which time belongs in the note?
Answer: 오후 세 시
Record the finally agreed time.
- 오전 두 시 — Morning was never offered.
- 오후 두 시 — That was the rejected first request.
3. What does reference number 27 identify?
Answer: This received request
The number distinguishes the request.
- A repair price of 27 won — It is not cost information.
- 27 minutes until completion — It is not a duration either.
4. A visit is booked. What remains unconfirmed?
Answer: Whether repair is actually finished
An appointment is not a repair result.
- The mutually agreed visit time — The time is agreed in this situation.
- The reported symptom — The symptom was already reported.
Learning check
1. The new role’s problem is a bathroom tap. Choose the matching request.
Answer: 욕실 수도꼭지에서 물이 새요. 수리해 주세요.
The new role’s location, object and request match.
- 식당에 예약하려고 하는데요. — This is not a restaurant booking.
- 거실 난방이 안 돼요. 수리해 주세요. — That copies the model’s heating issue.
2. The worker confirms Friday at three. Which checks it back?
Answer: 금요일 오후 세 시 방문 맞아요?
Both day and final time match.
- 목요일 오후 세 시 방문 맞아요? — The day is different.
- 금요일 오후 두 시 방문 맞아요? — That keeps the initial two o’clock request.
3. Asked about the cause before inspection, what fits?
Answer: 원인은 아직 모르겠어요.
Separate observation from an unverified cause.
- 확실히 난방 때문이에요. — The cause has not been established.
- 수리비는 27원이에요. — It turns the reference into a price.
4. Which note field fits “목요일 저녁부터”?
Answer: Problem onset
부터 marks the symptom’s starting point.
- Reference number — It is not a numeric reference.
- Confirmed visit time — The visit is Friday at three.
5. Which set of note details is consistent?
Answer: 욕실 수도꼭지 / 목요일 저녁부터 / 금요일 오후 세 시 / 27번
It collects the new role’s confirmed details.
- 거실 난방 / 월요일 아침부터 / 수요일 네 시 / 18번 — Those are all model details.
- 욕실 수도꼭지 / 금요일 오후 두 시 확정 / 27원 — It includes a rejected time and mistaken price.
6. The worker has not arrived yet. Which final status fits?
Answer: Reception and visit are agreed; repair is not done yet.
Record only what has been confirmed so far.
- All repairs are complete. — There is no actual repair result yet.
- No time is known; come anytime. — It discards the agreed time.
Example answers
Written responses are examples. Other wording can also meet the same conditions.
1. New role: Aki. The bathroom tap leaks. Give the name and symptom in two sentences.
아키예요. 욕실 수도꼭지에서 물이 새요.
저는 아키예요. 욕실 수도꼭지에서 물이 새요.
The name and object differ from the model.
2. It started Thursday evening. Answer “언제부터 물이 새요?” briefly.
목요일 저녁부터요.
목요일 저녁부터 물이 새요.
Give the onset.
3. Request tap repair.
수도꼭지를 수리해 주세요.
욕실 수도꼭지를 수리해 주세요.
수리해 주세요.
This is a request to a worker, not repair instructions.
4. You prefer Friday at two. Ask if the worker can come.
금요일 오후 두 시에 오실 수 있어요?
금요일 오후 두 시에 오실 수 있을까요?
Ask about the initial preference.
5. Worker: “Two is difficult; three is possible.” You are also free at three. Agree.
네. 금요일 오후 세 시가 좋아요.
네. 오후 세 시가 좋아요.
금요일 오후 세 시에 집에 있어요.
The final time is the agreed three.
6. Staff say “Your reference is 27.” State the reference number.
접수번호는 27번이에요.
접수번호는 이십칠 번이에요.
27번이에요.
이십칠 번이에요.
The number is not a cost or visit time.
7. The worker confirmed Friday at three. Ask to check the final visit back.
금요일 오후 세 시 방문 맞아요?
금요일 오후 세 시에 오시는 거예요?
금요일 오후 세 시에 오시는 거 맞아요?
Do not retain the original two o’clock request in the final note.
Repair-request confirmation note
욕실 수도꼭지에서 물이 새요.
목요일 저녁부터요.
수도꼭지를 수리해 주세요.
금요일 오후 세 시에 방문해요.
접수번호는 27번이에요.
Sentence-piece practice
1. Connect the onset and symptom.
월요일 아침부터 거실 난방이 안 돼요.
Summarise the model symptom.
2. Check the model’s agreed visit as a question.
수요일 오후 네 시 방문 맞아요?
Check for mistaken details even after agreement.
Review and continue
Come back to these
Recall with the example closed
Describe the symptom and onset, arrange a repair visit, then note the confirmed details.
Change one detail
Change a person, action or time and make two sentences.
Combine with earlier expressions
Make a short exchange with a question and response.
Review what felt difficult
Review this expressionReport a home problem and confirm the booking →Earlier learningReconnect the foundation →Look separately at activity completion and core learning results.