Intermediate 2
Formal communication
Communicate purposes, requests, owners and deadlines accurately and politely in emails and meetings.
- 31Structure a formal emailRepair an incomplete email using a subject, greeting, purpose, request and closing.Open lesson
- 32Follow up politelyWrite a follow-up that identifies the earlier request and asks when a reply is possible.Open lesson
- 33Connect your contribution in a meetingSummarize a previous contribution accurately and connect it to evidence and your own proposal.Open lesson
- 34Raise a problem professionallyState the observed problem and its impact politely, then request a specific adjustment without assigning unverified blame.Open lesson
- 35Record decisions and follow-up actionsExtract decisions, owners, deadlines, checks and unresolved proposals from a meeting transcript and record them.Open lesson
- 36Intermediate 2 integrated taskReport a document problem, discuss a solution, and write a follow-up email retaining decisions, owners, deadlines, contingencies and open questions.Open lesson
Learning goal
Link source review, reporting, meetings and follow-up emails while retaining agreed roles, deadlines and conditions.