Your goal
State when you bought an item, whether it was used and whether you have a receipt, then ask about an exchange.
Find the requirements in the store notice. Explaining your conditions and asking is different from receiving approval.
Before you start
- 교환하다
- exchange an item
- 영수증
- a receipt showing purchase and payment
- 사다 → 샀어요
- bought something
- 이틀 전
- two days ago
- 미사용
- unused
- 재고
- stock available in the store
- 7일 이내
- within the seven-day period in this notice
- 안 썼어요
- short expression for “did not use it”
Explore the situation
Fictional learning record
Model · fictional exchange notice
| Detail | Notice condition | Mina’s item |
|---|---|---|
| Bought | 구매 후 7일 이내 | 어제 구매 |
| Use | 미사용 | 아직 사용하지 않았어요. |
| Record | 영수증 | 영수증이 있어요. |
| Item | 가방 | 작은 파란색 가방 |
Staff checks condition and replacement stock before deciding. These are not the rules of a real store.
The model customer has an unused bag bought yesterday and a receipt. Staff checks the condition and replacement stock before answering.
Learn the expressions
| Information to provide | Expression |
|---|---|
| Purchase time | 어제 샀어요. / 이틀 전에 샀어요. |
| Use condition | 아직 사용하지 않았어요. |
| Purchase record | 영수증이 있어요. |
| Exchange question | 이 가방을 교환할 수 있어요? |
교환할 수 있어요? asks whether an exchange is possible in this situation. It is not a report of your personal skill.
Read the conversation
Explain the purchase details
이 가방을 어제 샀어요. 아직 사용하지 않았어요.
Show meaning
I bought this bag yesterday. I have not used it.
영수증이 있어요?
Show meaning
Do you have a receipt?
네. 영수증이 있어요. 교환할 수 있어요?
Show meaning
Yes, I have it. Can I exchange the bag?
Staff checks the request
상태와 재고를 확인할게요.
Show meaning
I will check the condition and stock. This is not approval yet.
네. 확인해 주세요.
Show meaning
Yes, please check.
Build a sentence
Change the card details and try a sentence before revealing the example. Then assemble the sentence pieces.
Read the record and try different situations
Purchase and condition
Unused, receipt available
- Bought
- 어제
- Condition
- 미사용
- Receipt
- 있어요
Example and explanation
어제 샀어요. 아직 사용하지 않았어요. 영수증이 있어요. 교환할 수 있어요?
State the conditions and wait for a response.
Used item
- Bought
- 어제
- Condition
- 사용했어요
- Notice
- This case is not covered
Example and explanation
사용한 가방도 교환할 수 있어요?
Ask about the case not covered.
Sentence-piece practice
1. Say you bought it two days ago.
Sentence pieces
- 이 가방
- 샀어요.
- 이틀 전에
- 을
2. Ask whether the bag can be exchanged.
Sentence pieces
- 을
- 이 가방
- 교환할 수 있어요?
Practice
Choose a response that fits the situation using the expressions you learned.
1. What information is “어제 샀어요”?
- Exchange completion time
- Purchase time
- Quantity
2. Which sentence means unused?
- 매일 사용해요.
- 이미 사용했어요.
- 아직 사용하지 않았어요.
3. What purchase record does the fictional notice request?
- 영수증
- 명찰
- 교통 노선도
4. Staff will check condition and stock. What is still pending?
- Reading the item name
- The decision on the exchange
- When I bought it
Try a new situation
Use the new role information. Write the required details in Korean and try saying them.
Fictional learning record
New inquiry · Jun’s bag
| Detail | Store notice | New role facts |
|---|---|---|
| Purchase | 7일 이내 | 이틀 전 |
| Condition | 미사용 | 미사용 |
| Record | 영수증 | 있어요 |
| Item | 가방 | 큰 빨간색 가방 |
Staff checks condition and replacement stock before deciding. These are not the rules of a real store.
Tasks
Try the tasks first, then compare with the answers and examples in step 10.
1. New role: Jun bought a large red bag two days ago. State the purchase time.
Show a hint
Use the pattern and keep the supplied information.
2. Jun has not used the bag. Describe its condition.
Show a hint
Use the pattern and keep the supplied information.
3. Jun has the receipt. Tell the staff.
Show a hint
Use the pattern and keep the supplied information.
4. Ask whether this bag can be exchanged. End the written question with ?.
Show a hint
Use the pattern and keep the supplied information.
5. Staff is checking stock. Reply with 확인해 주세요.
Show a hint
Use the pattern and keep the supplied information.
Check your learning
Read the new conditions and distinguish the key information.
1. New task: bought two days ago. Which expression fits?
- 내일 살 거예요.
- 어제 교환했어요.
- 이틀 전에 샀어요.
2. The notice does not cover a used bag. What should you do?
- Explain its condition and ask
- Claim exchange is guaranteed
- Claim all stores prohibit it
3. State that you have a receipt.
- 영수증을 취소해요.
- 영수증이 있어요.
- 영수증이 없어요.
4. Which asks about an exchange?
- 교환이 끝났어요.
- 교환했어요.
- 교환할 수 있어요?
5. Which set matches the fictional notice?
- Within 7 days · unused · receipt
- 30 days · used · no receipt
- Unknown date · automatic approval for all
6. For the new large red bag, should you copy small blue from the model?
- Large and small mean the same
- The item details are wrong and need correcting
- Colour never matters for an exchange
Reflect on your reading
Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.
Answers and explanations
Show answers and explanations
Practice questions
1. What information is “어제 샀어요”?
Answer: Purchase time
It states when the item was bought.
- Exchange completion time — It does not state when an exchange happened.
- Quantity — No quantity is specified.
2. Which sentence means unused?
Answer: 아직 사용하지 않았어요.
It describes not having used the item yet.
- 매일 사용해요. — Daily use is not unused.
- 이미 사용했어요. — This says it was already used.
3. What purchase record does the fictional notice request?
Answer: 영수증
The notice names a receipt.
- 명찰 — A name badge is not a purchase record.
- 교통 노선도 — A route map is not requested.
4. Staff will check condition and stock. What is still pending?
Answer: The decision on the exchange
Staff still needs to check and reply.
- Reading the item name — The pending matter is the exchange decision.
- When I bought it — The purchase time has already been supplied.
Learning check
1. New task: bought two days ago. Which expression fits?
Answer: 이틀 전에 샀어요.
Two days ago is the purchase date.
- 내일 살 거예요. — This is not a future purchase.
- 어제 교환했어요. — No completed exchange was reported.
2. The notice does not cover a used bag. What should you do?
Answer: Explain its condition and ask
This notice is insufficient to decide.
- Claim exchange is guaranteed — Permission is not confirmed.
- Claim all stores prohibit it — Do not generalize to other stores.
3. State that you have a receipt.
Answer: 영수증이 있어요.
있어요 states possession here.
- 영수증을 취소해요. — This does not explain possession.
- 영수증이 없어요. — That contradicts the information.
4. Which asks about an exchange?
Answer: 교환할 수 있어요?
It asks if an exchange is possible.
- 교환이 끝났어요. — This asserts completion.
- 교환했어요. — This reports a past exchange.
5. Which set matches the fictional notice?
Answer: Within 7 days · unused · receipt
These are the conditions in this fictional notice.
- 30 days · used · no receipt — Those details do not match the notice.
- Unknown date · automatic approval for all — No automatic approval rule is supplied.
6. For the new large red bag, should you copy small blue from the model?
Answer: The item details are wrong and need correcting
Describe the item on the current role card.
- Large and small mean the same — The sizes differ.
- Colour never matters for an exchange — Identify the item accurately.
Example answers
Written responses are examples. Other wording can also meet the same conditions.
1. New role: Jun bought a large red bag two days ago. State the purchase time.
이 가방을 이틀 전에 샀어요.
이틀 전에 이 가방을 샀어요.
이틀 전에 샀어요.
It was two days ago, not yesterday as in the model.
2. Jun has not used the bag. Describe its condition.
아직 사용하지 않았어요.
이 가방은 아직 사용하지 않았어요.
아직 안 썼어요.
State that it is unused.
3. Jun has the receipt. Tell the staff.
영수증이 있어요.
네. 영수증이 있어요.
This is the supplied possession fact.
4. Ask whether this bag can be exchanged. End the written question with ?.
이 가방을 교환할 수 있어요?
교환할 수 있어요?
이 가방은 교환할 수 있어요?
Ask rather than assert permission.
5. Staff is checking stock. Reply with 확인해 주세요.
네. 확인해 주세요.
재고를 확인해 주세요.
확인해 주세요.
Do not claim the exchange has finished.
Sentence-piece practice
1. Say you bought it two days ago.
이틀 전에 이 가방을 샀어요.
You may put the purchase time first.
2. Ask whether the bag can be exchanged.
이 가방을 교환할 수 있어요?
This asks about possibility.
Review and continue
Come back to these
Recall with the example closed
State when you bought an item, whether it was used and whether you have a receipt, then ask about an exchange.
Change one detail
Change a person, action or time and make two sentences.
Combine with earlier expressions
Make a short exchange with a question and response.
Review what felt difficult
Review this expressionAsk whether an exchange is possible →Earlier learningReconnect the foundation →Look separately at activity completion and core learning results.