Beginner 2
Resolve purchase and booking problems
Compare order and booking records, describe problems, request action and confirm the final outcome.
- 31Explain an incorrect deliveryCompare the item, colour, size and quantity ordered with those delivered, then explain the difference.Open lesson
- 32Ask whether an exchange is possibleState when you bought an item, whether it was used and whether you have a receipt, then ask about an exchange.Open lesson
- 33Cancel or change a reservationGive a booking code and current details, then clearly request cancellation or a specific change.Open lesson
- 34Check missing items and chargesFind a missing item in the purchase record and ask what is included in the price and what costs extra.Open lesson
- 35Reconfirm how the issue was resolvedCompare the consultation note with the processing notice, then ask separately about completed and unconfirmed steps.Open lesson
- 36Beginner 2 integrated taskRead a new reservation, request a change and write four sentences recording the confirmed result.Open lesson
Learning goal
Distinguish request, receipt, approval, completion and payment, then summarize a booking change in four sentences.