Your goal
Compare the consultation note with the processing notice, then ask separately about completed and unconfirmed steps.
A reply that staff received a request is not the final outcome. Read request receipt, cancellation, refund approval and receipt of funds as separate stages.
Before you start
- 처리되다
- a request is handled and a result is set
- 완료
- that particular step has finished
- 승인
- approval by the responsible person
- 환불
- returning money previously paid
- 입금
- money arriving in an account
- 내역
- detailed record
- 예정·확인
- planned · verified
- 만 이천 원인가요?
- a confirmation question: is it 12,000 won?
- 확인하지 못했어요
- have not been able to verify yet
Explore the situation
Fictional learning record
R-110 · consultation and outcome
| Detail | Consultation note | Staff notice |
|---|---|---|
| Booking | 취소 요청 | 취소 완료 |
| Refund | 10,000원 요청 | 10,000원 승인 |
| Receipt | Needs checking | Schedule being checked; no account record |
Cancellation and refund approval are confirmed, not receipt.
The model note requests cancellation and a 10,000-won refund. A notice saying cancellation complete and refund approved does not itself verify receipt in the account.
Learn the expressions
| Stage | What it establishes |
|---|---|
| Request received | The request was received; the outcome still needs checking. |
| Cancellation completed | That booking was cancelled. |
| Refund approved | The amount to return was approved; actual receipt is separate. |
| Receipt verified | A record shows the money actually arrived. |
Learn “…로 처리된 건가요?” as a chunk for checking an outcome. “취소로 처리된 건가요?” asks whether it was processed as a cancellation; it does not assert that it was.
Read the conversation
Confirm cancellation
취소로 처리된 건가요?
Show meaning
Was it processed as a cancellation?
네. 예약은 취소됐고 환불도 승인됐어요.
Show meaning
Yes. The booking is cancelled and the refund is approved.
Check receipt separately
환불금은 언제 들어오나요?
Show meaning
When will the refund reach my account?
입금 일정은 아직 확인 중이에요.
Show meaning
We are still checking the payment schedule.
Build a sentence
Check the details shown on the cards and try a sentence before revealing the example. Then assemble the sentence pieces.
Read the record and try different situations
Request received only
- Booking
- R-110
- Notice
- 취소 요청을 접수했어요.
Example and explanation
취소로 처리된 건가요?
Receipt alone does not establish completion.
Cancelled; refund approved
- Booking
- R-110 취소 완료
- Refund
- 10,000원 승인
- Receipt
- No account record
Example and explanation
환불금은 언제 들어오나요?
Distinguish approval from receipt.
Receipt record verified
- Booking
- R-110 취소 완료
- Account record
- 10,000원 입금 확인
Example and explanation
만 원이 입금됐어요.
A receipt record has been added at this stage.
Sentence-piece practice
1. Ask whether it was processed as a cancellation.
Sentence pieces
- 로
- 취소
- 처리된 건가요?
2. Ask when the refund will arrive.
Sentence pieces
- 은
- 들어오나요?
- 환불금
- 언제
Practice
Choose a response that fits the situation using the expressions you learned.
1. What does receipt of a request alone establish?
- The replacement arrived
- Staff received the request
- The refund arrived
2. Which goes beyond refund approval?
- The return amount is authorized
- A decision allowing a refund
- Refund received in the account
3. What is “취소로 처리된 건가요?” doing?
- Reconfirming the outcome
- Ordering a new item
- Declaring receipt of refund
4. The model staff is still checking the payment date. Which note fits?
- Payment received today
- Payment date unconfirmed
- Payment confirmed for tomorrow
Try a new situation
Use the new role information. Write the required details in Korean and try saying them.
Fictional learning record
R-309 · new processing notice
| Detail | Detail | New notice |
|---|---|---|
| Booking | R-309 | 취소 완료 |
| Approved amount | 환불 금액 | 12,000원 |
| Account receipt | Availability | Not supplied |
| Payment date | Availability | Not yet set |
In the check below, distinguish supported, contradicted and unconfirmed statements.
Fictional learning record
R-309 · new processing notice
| Detail | Detail | New notice |
|---|---|---|
| Booking | R-309 | 취소 완료 |
| Approved amount | 환불 금액 | 12,000원 |
| Account receipt | Availability | Not supplied |
| Payment date | Availability | Not yet set |
In the check below, distinguish supported, contradicted and unconfirmed statements.
Compare my note with the outcome notice
Mark each statement Supported, Contradicted or Unconfirmed.
예약 R-309는 취소됐어요.
___________________
환불 승인 금액은 12,000원이에요.
___________________
환불 승인 금액은 10,000원이에요.
___________________
환불금이 계좌에 입금됐어요.
___________________
환불금은 내일 들어올 거예요.
___________________
Tasks
Try the tasks first, then compare with the answers and examples in step 10.
1. New notice: R-309 cancellation completed. Ask to reconfirm this outcome. End the written question with ?.
Show a hint
Use the pattern and keep the supplied information.
2. The new approved refund is 12,000 won. Confirm the amount in a question using Korean number words. End the written question with ?.
Show a hint
Use the pattern and keep the supplied information.
3. The payment schedule is unknown. Ask when the refund will arrive. End the written question with ?.
Show a hint
Use the pattern and keep the supplied information.
4. According to the notice, the booking was cancelled. Note the confirmed result.
Show a hint
Use the pattern and keep the supplied information.
5. No account record is supplied, so receipt is unconfirmed. Note that limitation.
Show a hint
Use the pattern and keep the supplied information.
Check your learning
Read the new conditions and distinguish the key information.
1. New notice R-309: cancelled, refund approved for 12,000 won. Which amount?
- 10,000원
- 3,000원
- 12,000원
2. No account record for R-309 is supplied. Can you mark refund received?
- Not yet verifiable
- Approval means it arrived
- Conclude there is no account
3. What about writing “reservation change completed” for R-309?
- Only the payment date differs
- It confuses cancellation with change
- It is exactly the same as cancellation
4. Your note says 10,000; staff says 12,000. Which confirmation question fits?
- 환불금은 이미 들어왔어요.
- 예약을 새로 했어요.
- 환불 금액은 만 이천 원인가요?
5. What should you check first when comparing records?
- Whether the booking codes match
- Only the document colour
- Whether the sentence is long
6. Which correctly distinguishes contradiction from missing information?
- Record both as completed
- A conflicting amount is stated / no receipt record is supplied
- Both are definitely false
Reflect on your reading
Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.
Answers and explanations
Show answers and explanations
Practice questions
1. What does receipt of a request alone establish?
Answer: Staff received the request
Receipt is not the final result.
- The replacement arrived — No delivery completion is stated.
- The refund arrived — Receipt of funds needs evidence.
2. Which goes beyond refund approval?
Answer: Refund received in the account
Actual receipt is a separate check.
- The return amount is authorized — That describes approval.
- A decision allowing a refund — That is also approval.
3. What is “취소로 처리된 건가요?” doing?
Answer: Reconfirming the outcome
It asks whether cancellation was processed.
- Ordering a new item — It is not an order request.
- Declaring receipt of refund — It does not report receipt of money.
4. The model staff is still checking the payment date. Which note fits?
Answer: Payment date unconfirmed
Do not invent a date.
- Payment received today — Actual receipt is unverified too.
- Payment confirmed for tomorrow — Tomorrow was not stated.
Learning check
1. New notice R-309: cancelled, refund approved for 12,000 won. Which amount?
Answer: 12,000원
The new notice states 12,000.
- 10,000원 — 10,000 belongs to the model.
- 3,000원 — 3,000 is not given here.
2. No account record for R-309 is supplied. Can you mark refund received?
Answer: Not yet verifiable
Approval is not a bank receipt record.
- Approval means it arrived — Keep the two stages separate.
- Conclude there is no account — Account existence was not discussed.
3. What about writing “reservation change completed” for R-309?
Answer: It confuses cancellation with change
The notice says cancelled.
- Only the payment date differs — This is not a statement about payment date.
- It is exactly the same as cancellation — Cancellation and change differ.
4. Your note says 10,000; staff says 12,000. Which confirmation question fits?
Answer: 환불 금액은 만 이천 원인가요?
Ask about the amount that differs.
- 환불금은 이미 들어왔어요. — Receipt of funds is a separate unknown.
- 예약을 새로 했어요. — This is not a new-booking task.
5. What should you check first when comparing records?
Answer: Whether the booking codes match
Avoid mixing outcomes from different bookings.
- Only the document colour — Colour does not identify the booking.
- Whether the sentence is long — Sentence length does not identify the case.
6. Which correctly distinguishes contradiction from missing information?
Answer: A conflicting amount is stated / no receipt record is supplied
Lack of evidence does not establish the opposite.
- Record both as completed — There is no completion basis.
- Both are definitely false — Unconfirmed means evidence is lacking.
Example answers
Written responses are examples. Other wording can also meet the same conditions.
1. New notice: R-309 cancellation completed. Ask to reconfirm this outcome. End the written question with ?.
취소로 처리된 건가요?
예약이 취소로 처리된 건가요?
This reconfirms the outcome.
2. The new approved refund is 12,000 won. Confirm the amount in a question using Korean number words. End the written question with ?.
환불 금액은 만 이천 원인가요?
환불 금액은 만이천 원인가요?
만 이천 원이 맞아요?
This differs from the model’s 10,000.
3. The payment schedule is unknown. Ask when the refund will arrive. End the written question with ?.
환불금은 언제 들어오나요?
환불금이 언제 들어와요?
언제 입금돼요?
Approved amount and payment date are different facts.
4. According to the notice, the booking was cancelled. Note the confirmed result.
예약은 취소됐어요.
예약이 취소됐어요.
예약 취소가 완료됐어요.
The confirmed completed step is cancellation.
5. No account record is supplied, so receipt is unconfirmed. Note that limitation.
입금 여부는 아직 확인하지 못했어요.
입금은 아직 확인하지 못했어요.
입금 내역은 미확인이에요.
Do not guess that it has or has not arrived.
Fictional learning record
R-309 · new processing notice
| Detail | Detail | New notice |
|---|---|---|
| Booking | R-309 | 취소 완료 |
| Approved amount | 환불 금액 | 12,000원 |
| Account receipt | Availability | Not supplied |
| Payment date | Availability | Not yet set |
In the check below, distinguish supported, contradicted and unconfirmed statements.
Compare my note with the outcome notice
Mark each statement Supported, Contradicted or Unconfirmed.
예약 R-309는 취소됐어요.
Supported by notice · Cancellation is explicit for this booking code.
환불 승인 금액은 12,000원이에요.
Supported by notice · It matches the approved amount, not proof of receipt.
환불 승인 금액은 10,000원이에요.
Contradicted by notice · This conflicts with the stated 12,000.
환불금이 계좌에 입금됐어요.
Not yet confirmed · The actual account record is not supplied.
환불금은 내일 들어올 거예요.
Not yet confirmed · The payment date has not been set.
Sentence-piece practice
1. Ask whether it was processed as a cancellation.
취소로 처리된 건가요?
Ask about the outcome.
2. Ask when the refund will arrive.
환불금은 언제 들어오나요?
Separate approval from receipt timing.
Review and continue
Come back to these
Recall with the example closed
Compare the consultation note with the processing notice, then ask separately about completed and unconfirmed steps.
Change one detail
Change a person, action or time and make two sentences.
Combine with earlier expressions
Make a short exchange with a question and response.
Review what felt difficult
Review this expressionReconfirm how the issue was resolved →Earlier learningReconnect the foundation →Look separately at activity completion and core learning results.