Reconfirm how the issue was resolved

Lesson information & display

Planning guide: about 30 min · Progress by understanding and practice, not by the clock.

Completion records the activities you finished. It is not a pronunciation score or a Korean proficiency certificate.

Unit contents

Resolve purchase and booking problems

09 / 11

Check your learning

Read the new conditions and distinguish the key information.

01New notice R-309: cancelled, refund approved for 12,000 won. Which amount?

10,000원3,000원12,000원

02No account record for R-309 is supplied. Can you mark refund received?

Not yet verifiableApproval means it arrivedConclude there is no account

03What about writing “reservation change completed” for R-309?

Only the payment date differsIt confuses cancellation with changeIt is exactly the same as cancellation

04Your note says 10,000; staff says 12,000. Which confirmation question fits?

환불금은 이미 들어왔어요.예약을 새로 했어요.환불 금액은 만 이천 원인가요?

05What should you check first when comparing records?

Whether the booking codes matchOnly the document colourWhether the sentence is long

06Which correctly distinguishes contradiction from missing information?

Record both as completedA conflicting amount is stated / no receipt record is suppliedBoth are definitely false

Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.

I distinguished request, completion, approval and receipt.I noted confirmed and unconfirmed information separately.