Beginner 2 · Lesson 35
Reconfirm how the issue was resolved Aa Lesson information & display
A− A+
Planning guide: about 30 min · Progress by understanding and practice, not by the clock.
Completion records the activities you finished. It is not a pronunciation score or a Korean proficiency certificate.
Unit contents Resolve purchase and booking problems
31 Explain an incorrect delivery 32 Ask whether an exchange is possible 33 Cancel or change a reservation 34 Check missing items and charges 35 Reconfirm how the issue was resolved 36 Beginner 2 integrated task 1 Understand 2 Build 3 Practice 4 Apply 5 Review 03 / 11
Explore the situation Fictional practice material Products, bookings, store policies and charges are fictional details for this exercise. No real order or payment is made.Detail Consultation note Staff notice Booking 취소 요청 취소 완료 Refund 10,000원 요청 10,000원 승인 Receipt Needs checking Schedule being checked; no account record
The model note requests cancellation and a 10,000-won refund. A notice saying cancellation complete and refund approved does not itself verify receipt in the account.
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