Cancel or change a reservation

Lesson information & display

Planning guide: about 30 min · Progress by understanding and practice, not by the clock.

Completion records the activities you finished. It is not a pronunciation score or a Korean proficiency certificate.

Unit contents

Resolve purchase and booking problems

09 / 11

Check your learning

Read the new conditions and distinguish the key information.

01New task: R-208, 10 October 2 p.m., two people. Which code?

R-208K-104208원

02New request: 11 October 4 p.m., same party size. Which fits?

10월 11일 오전 네 시로 변경하고 싶어요.10월 11일 오후 네 시로 변경하고 싶어요.10월 10일 오후 네 시로 변경하고 싶어요.

03State that the booking remains for two.

인원은 한 명이에요.인원은 두 개예요.인원은 두 명이에요.

04The requested time is fully booked. What should you ask next?

가능한 시간이 있어요?예약이 끝났어요.그 시간으로 확정됐어요.

05No charge information has been given. Which question fits?

이미 결제했어요.추가 비용이 있어요?추가 비용이 없어요.

06How do cancellation requested and cancellation completed differ?

They always mean the sameA request means the refund has arrivedRequested action and actual outcome are different stages

Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.

I distinguished cancellation from a change.I provided the code, date, time and party size.