Your goal
State the problem and what you already tried, then ask for specific help.
“Help me” alone may not tell the listener what you need. Use problem → attempt → needed help.
Before you start
- 시도하다
- try a method
- 담당자
- person responsible
- 최신
- latest version
- 게시판
- noticeboard
- 주소
- address
- 다시 보내다
- send again
Explore the situation
Consultation notes
Mina’s help request
Mina needs to read the material today.
| Item | Recorded information |
|---|---|
| Problem | 안내 파일이 열리지 않아요. |
| Already tried | 다시 열어 봤지만 안 돼요. |
| Alternative from staff | 오늘 창구에서 종이 자료를 받을 수 있어요. |
Distinguish completed attempts from untried options.
Learn the expressions
Describe the difficulty with 모르겠는데 or 안 되는데, then ask 어떻게 하면 좋을까요? Give useful information instead of assigning blame.
| Pattern | Example |
|---|---|
| Problem | 안내 파일이 열리지 않아요. |
| What has already been tried | 다시 열어 봤지만 안 돼요. |
| Asking for advice | 파일이 열리지 않는데 어떻게 하면 좋을까요? |
| Specific help | 종이 자료를 받을 수 있어요? |
-는데 after verbs and -(으)ㄴ데 after adjectives connect the situation: 열리다→열리는데, 작다→작은데, 바쁘다→바쁜데. Learn 모르겠는데 here as “I am not sure.”
Read the conversation
Explain the problem and attempt
안내 파일이 열리지 않아요. 다시 열어 봤지만 안 돼요.
Show meaning
The information file will not open. I tried again, but it still does not work.
파일이 열리지 않는데 어떻게 하면 좋을까요?
Show meaning
The file will not open. What should I do?
오늘 창구에서 종이 자료를 받을 수 있어요.
Show meaning
You can get a paper copy at the desk today.
I do not know the new venue
게시판과 전자우편을 확인했지만 새 장소를 모르겠어요.
Show meaning
I checked the noticeboard and email, but I do not know the new venue.
최신 안내를 다시 보내 주실 수 있어요?
Show meaning
Could you send the latest notice again?
네. 새 장소와 시각을 함께 보내 드릴게요.
Show meaning
Yes. I will send the new venue and time together.
Build a sentence
Check the details shown on the cards and try a sentence before revealing the example. Then assemble the sentence pieces.
Explore the situation and respond
Problem
- Now
- 안내 파일이 열리지 않아요.
Example and explanation
파일이 열리지 않는데 어떻게 하면 좋을까요?
Start with the current difficulty.
Prior attempt
- Attempt result
- 다시 열어 봤지만 열리지 않아요.
Example and explanation
다시 열어 봤지만 안 돼요.
Help avoid repeating advice you already tried.
Needed help
- Staff notice
- 오늘 창구에서 종이 자료를 받을 수 있어요.
Example and explanation
종이 자료를 받을 수 있어요?
Ask about the specific alternative.
Sentence-piece practice
1. Ask for help with the file that will not open.
Sentence pieces
- 어떻게 하면 좋을까요?
- 파일이 열리지 않는데
2. Connect the places checked and the information still missing.
Sentence pieces
- 새 장소를 모르겠어요.
- 게시판과 전자우편을 확인했지만
Practice
Choose a response that fits the situation using the expressions you learned.
1. Which includes the problem, attempt and needed help?
- 아무것도 해 보지 않았어요. 그런데 다시 열어 봤어요.
- 파일이 안 열려요. 다시 열어 봤지만 안 돼요. 종이 자료를 받을 수 있어요?
- 파일이 안 열려요. 모든 자료를 취소할게요.
2. Why mention that Mina already tried reopening the file?
- To explain what was already tried
- To say the problem is solved
- To prove staff were at fault
3. Which form connects the adjective 작다?
- 글씨가 작는데 어떻게 하면 좋을까요?
- 글씨가 작는 게였어요.
- 글씨가 작은데 어떻게 하면 좋을까요?
4. Which request specifies the help needed?
- 누가 잘못했어요.
- 최신 안내를 다시 보내 주세요.
- 모든 것이 불편해요.
Try a new situation
Consultation notes
Jun’s new meeting venue
Jun needs the latest venue information.
| Item | Recorded information |
|---|---|
| Problem | 새 모임 장소를 모르겠어요. |
| Already tried | 게시판과 전자우편을 확인했어요. 새 장소 안내는 없었어요. |
| Help needed | 담당자가 최신 안내를 다시 보내 주면 좋겠어요. |
| Staff reply | 새 장소와 시각을 함께 보내 드릴게요. |
The actual venue and time still need checking in the new notice.
Use the new role information. Write the required details in Korean and try saying them.
Tasks
Try the tasks first, then compare with the answers and examples in step 10.
1. Describe Jun’s current difficulty.
Show a hint
Use the pattern and keep the supplied information.
2. Connect the two sources checked and the remaining problem.
Show a hint
Use the pattern and keep the supplied information.
3. Connect the uncertainty with 어떻게 하면 좋을까요? End the written question with a question mark (?).
Show a hint
Use the pattern and keep the supplied information.
4. Ask staff to send the latest notice again.
Show a hint
Use the pattern and keep the supplied information.
5. Write a confirmation question about the venue in the new notice. End the written question with a question mark (?).
Show a hint
Use the pattern and keep the supplied information.
Check your learning
Read the new conditions and distinguish the key information.
1. What has Jun already checked?
- 게시판과 전자우편이에요.
- 직원의 새 메시지예요.
- 새 건물의 안내판이에요.
2. What does Jun still not know?
- 본인의 이름이에요.
- 전자우편을 확인했는지예요.
- 새 모임 장소예요.
3. Which asks for help with Jun’s situation?
- 새 장소는 예전 장소와 같아요.
- 새 장소를 모르겠는데 어떻게 하면 좋을까요?
- 새 장소를 모르니까 이미 도착했어요.
4. Staff promise to send the new venue and time. What is known now?
- What staff intend to send
- Jun has already arrived
- The exact new address
5. How can Jun reconfirm the venue in the latest notice?
- 옛 장소로 이미 정했어요.
- 모임은 취소됐어요.
- 여기 적힌 곳이 새 모임 장소 맞아요?
6. What should you say if you have not tried an additional method?
- 세 번 했는데 네 번 성공했어요.
- 아직 그 방법은 해 보지 않았어요.
- 그 방법으로 이미 해결했어요.
Reflect on your reading
Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.
Answers and explanations
Show answers and explanations
Practice questions
1. Which includes the problem, attempt and needed help?
Answer: 파일이 안 열려요. 다시 열어 봤지만 안 돼요. 종이 자료를 받을 수 있어요?
It supplies symptom, attempt and an alternative.
- 아무것도 해 보지 않았어요. 그런데 다시 열어 봤어요. — The reported attempts contradict each other.
- 파일이 안 열려요. 모든 자료를 취소할게요. — No useful help is requested.
2. Why mention that Mina already tried reopening the file?
Answer: To explain what was already tried
It shows the attempt did not solve the issue.
- To say the problem is solved — It still does not open.
- To prove staff were at fault — Responsibility is not established.
3. Which form connects the adjective 작다?
Answer: 글씨가 작은데 어떻게 하면 좋을까요?
Use -은데 with 작다.
- 글씨가 작는데 어떻게 하면 좋을까요? — Do not attach -는데 directly here.
- 글씨가 작는 게였어요. — This is not the target question pattern.
4. Which request specifies the help needed?
Answer: 최신 안내를 다시 보내 주세요.
It specifies the material and requested action.
- 누가 잘못했어요. — It is not a useful request for help.
- 모든 것이 불편해요. — The needed help is unclear.
Learning check
1. What has Jun already checked?
Answer: 게시판과 전자우편이에요.
This matches the attempts in the task.
- 직원의 새 메시지예요. — The new notice has not arrived yet.
- 새 건물의 안내판이에요. — He does not know the venue yet.
2. What does Jun still not know?
Answer: 새 모임 장소예요.
The missing venue is the problem.
- 본인의 이름이에요. — His role name is given.
- 전자우편을 확인했는지예요. — The attempt is documented.
3. Which asks for help with Jun’s situation?
Answer: 새 장소를 모르겠는데 어떻게 하면 좋을까요?
It states the uncertainty and asks what to do.
- 새 장소는 예전 장소와 같아요. — The venue is not confirmed unchanged.
- 새 장소를 모르니까 이미 도착했어요. — Arrival is not reported.
4. Staff promise to send the new venue and time. What is known now?
Answer: What staff intend to send
The exact address must be checked in the notice.
- Jun has already arrived — Arrival has not happened.
- The exact new address — The reply contains no address.
5. How can Jun reconfirm the venue in the latest notice?
Answer: 여기 적힌 곳이 새 모임 장소 맞아요?
Turn the supplied information into a confirmation question.
- 옛 장소로 이미 정했어요. — Check against the new notice first.
- 모임은 취소됐어요. — No cancellation is given.
6. What should you say if you have not tried an additional method?
Answer: 아직 그 방법은 해 보지 않았어요.
State the actual extent of your attempts.
- 세 번 했는데 네 번 성공했어요. — Those counts and outcomes are unsupported.
- 그 방법으로 이미 해결했어요. — Do not invent success.
Example answers
Written responses are examples. Other wording can also meet the same conditions.
1. Describe Jun’s current difficulty.
새 모임 장소를 모르겠어요.
새 장소를 모르겠어요.
State the missing information first.
2. Connect the two sources checked and the remaining problem.
게시판과 전자우편을 확인했지만 새 장소를 모르겠어요.
전자우편과 게시판을 확인했지만 새 장소를 모르겠어요.
It accurately reports prior attempts.
3. Connect the uncertainty with 어떻게 하면 좋을까요? End the written question with a question mark (?).
새 장소를 모르겠는데 어떻게 하면 좋을까요?
새 모임 장소를 모르겠는데 어떻게 하면 좋을까요?
Ask for advice after the situation.
4. Ask staff to send the latest notice again.
최신 안내를 다시 보내 주세요.
최신 안내를 다시 보내 주실 수 있어요?
Name the requested action.
5. Write a confirmation question about the venue in the new notice. End the written question with a question mark (?).
여기 적힌 곳이 새 모임 장소 맞아요?
여기 적힌 곳이 새 장소 맞아요?
Reconfirm what you read.
Sentence-piece practice
1. Ask for help with the file that will not open.
파일이 열리지 않는데 어떻게 하면 좋을까요?
It connects the situation and request for advice.
2. Connect the places checked and the information still missing.
게시판과 전자우편을 확인했지만 새 장소를 모르겠어요.
It reports the attempt and remaining problem.
Review and continue
Come back to these
Recall with the example closed
State the problem and what you already tried, then ask for specific help.
Change one detail
Change a person, action or time and make two sentences.
Combine with earlier expressions
Make a short exchange with a question and response.
Review what felt difficult
Review this expressionExplain the situation when asking for help →Earlier learningReconnect the foundation →Look separately at activity completion and core learning results.