Explain an incorrect delivery

Lesson information & display

Planning guide: about 30 min · Progress by understanding and practice, not by the clock.

Completion records the activities you finished. It is not a pronunciation score or a Korean proficiency certificate.

Unit contents

Resolve purchase and booking problems

09 / 11

Check your learning

Read the new conditions and distinguish the key information.

01New record: one large red bag ordered, two small red bags delivered. What matches?

QuantityColourSize

02Explain the quantity difference in that new order.

두 개를 주문했는데 한 개가 왔어요.한 개를 주문했고 한 개가 왔어요.한 개를 주문했는데 두 개가 왔어요.

03You want the originally ordered item. Which request fits?

주문한 물건으로 바꿔 주세요.교환이 끝났어요.다른 물건을 주문했어요.

04Which sentence correctly contrasts order and delivery?

가방을 주문할 거예요 책이 왔어요.가방을 주문했는데 책이 왔어요.가방을 주문했는데 책을 왔어요.

05What happens if you give A-102 for order A-205?

Only the colour changesQuantity is automatically correctedStaff may look up the wrong order

06How should you handle a cause not visible in the evidence?

Report observed differences and ask about the causeState it was the staff’s mistakeState it was damaged in delivery

Tick only what you actually checked. Feedback from another person is optional and is not required to finish the lesson.

I distinguished ordered and delivered details.I identified the particular size, colour or quantity difference.